Overview

Westaus Commercial Services respects your privacy and is committed to handling personal information responsibly.

Westaus Commercial Services is based at 41 Willow Way, Maddington WA 6109 and provides ceiling, plastering, painting, roofing and property repair services for residential and commercial customers across Perth metropolitan areas.

Information we collect

We may collect personal information that you choose to provide, including your:

• name;
• phone number;
• email address;
• property address, suburb or postcode;
• details about your requested service;
• photographs, videos or other property information; and
• any other information included in your enquiry.

We may also collect limited technical information when you use our website, such as your IP address, browser type, device type, pages visited and the date and time of your visit.

How we use information

We may use your personal information to:

• respond to enquiries and quote requests;
• discuss, schedule and provide our services;
• inspect or assess a property or repair;
• prepare quotes, invoices and business records;
• communicate with you about a current or completed job;
• improve our website and customer experience;
• manage complaints or service issues; and
• meet legal and record-keeping obligations.

When we share information

We do not sell your personal information.

We may disclose relevant information where reasonably necessary to:

• contractors, tradespeople or workers involved in your project;
• suppliers providing materials, equipment or support;
• website hosting, accounting or technology providers;
• professional advisers, insurers or legal representatives;
• government agencies or law enforcement where required; or
• a purchaser or successor of our business.

Photos and property information

If you send us photographs, videos, plans or other property information, we may use that information to assess the requested work, prepare a quote, communicate with you and perform the services.

We will not publish photographs of your property or use them for promotional purposes without your permission, unless otherwise agreed with you in writing.

Cookies and analytics

Our website may use cookies and similar technologies to help the website operate, remember preferences, understand website traffic and improve performance.

We may use services such as Google Analytics, Google Ads, Meta Pixel or similar tools if they are installed on the website. These services may collect information in accordance with their own privacy policies.

You can control or disable cookies through your browser settings.

Direct marketing

We may send information about our services, promotions or updates where permitted by law and where you would reasonably expect us to do so.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option included in an email.

Security and storage

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.

Some service providers may store or process information outside Australia. Where this occurs, we will take reasonable steps to ensure your information is handled appropriately.

We retain personal information only for as long as reasonably necessary for providing services, maintaining records and meeting legal requirements.

Access and correction

You may request access to personal information we hold about you. You may also ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details below. We may need to verify your identity before responding.

Privacy complaints

If you believe we have mishandled your personal information, please contact us first so we can investigate and respond.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au .

Contact us

For privacy questions, access or correction requests, or privacy complaints, please contact Westaus Commercial Services.